Frequently asked questions

1. From the time I place my order, how long will it be before I receive it?

We ship across the world so your delivery time depends on your location. For all orders within the USA, please allow 8 – 19 business days for delivery. Canada, Europe 10-30 business days for delivery. Australia, New Zealand 10-30 business days for delivery. All Others 15-45 business days for delivery. This doesn’t include our 1-2 day processing time.

2. Is my payment secure at Voyage Cat?

Yes. We are using an SSL Encryption Certificate – SSL is a security protocol that  allows sensitive information such as credit card numbers and login credentials to be transmitted securely. In addition we use the worlds most popular and secure way of processing payment – PayPal.

3. I just placed my order but decided that I want to cancel it. What do I need to do?

To cancel your order, we must hear from you that day. Otherwise your order will be processed and shipped out according to our terms.

4. Only part of my order showed up. Where is the rest of my order?

Your order may come from different suppliers, therefore it may arrive at different times and have different tracking numbers.

5. How do I contact the Voyage Cat shop?

If you have any questions that are not on this FAQ page, please email us at [email protected] , and we will promptly get back to you!